Customer Support Assistant

London, England, United Kingdom · Customer Experience


Founded in May 2015, Papier is a fast-growing, London based start-up, which has raised ~£7 million since launch and is changing the face of online personalisation. Papier offers a sophisticated user experience and delivers beautifully designed products, on-demand and all over the world, from personalised greeting cards to wedding invitations and stationery.

Under the direction of the Customer Experience Manager, the Customer Support Assistant will support the business by providing customer support via email, live chat, and telephone as our customers explore our website and products. They will be required to help customers as they navigate the site and troubleshoot queries, and use their knowledge of our products to assist customers who need further assistance customising and purchasing designs.

We are interested in hearing from candidates looking for both part time and full time roles, and particularly those who would be happy to work either during the normal working week or at evenings and weekends.


Understanding customers’ needs and suggesting suitable products and designs.
Amending and checking customer orders.
Assisting customers shopping on and helping resolve technical and design questions about our products.
Communicating design requests and order issues to other members of the Customer Support team.


Experience in providing Customer Service, ideally in an e-commerce or retail environment.
Strong attention to detail.

Fluent English with excellent communication skills, grammar and spelling.
Self-motivated, with an ability to multi-task and prioritise.
Familiarity with Zendesk is desirable but not essential.


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